CUSTOMER SUPPORT / FAQ'S

SHIPPING INFORMATION -- We ship within 3 business days after receiving your order. Your order will be sent via United States Postal Service (USPS). Once shipped, we'll send you an email with your tracking number.

RETURNS AND REFUND POLICY -- We guarantee each Helmet Halo for two years. If your Halo breaks (the material completely separates) or is damaged beyond reasonable repair before the 2-year expiration date from your time of purchase, contact us to arrange for a return and replacement.

For all other orders, we offer a 30-day return window. You can return your Helmet Halo within 30 days for a full refund (minus shipping costs). Contact us to arrange for a return.

FREQUENTLY ASKED QUESTIONS --

1. I don't understand the Helmet Halo. How does it work? The Helmet Halo is a portable helmet stand that goes wherever you go. Simply place it on a relatively flat surface and then cradle your helmet on it upside down.
2. Why should I spend money on a Helmet Halo? My bike seat works just fine to hold my helmet. We can save you years of damage and wear to your helmet with a Helmet Halo. It keeps your helmet stable on any surface.
3. The Helmet Halo looks really lightweight! Is it flimsy? It's definitely lightweight (2.2 oz.), but it isn't flimsy! The Helmet Halo is highly durable and strong enough to hold up to 200 pounds! 
4. How long can I leave my Helmet Halo in it's coiled position? For up to 12 hours! Please use the Helmet Halo every time your helmet isn't in use - at home, in the garage, at work, at the track, at the gym, restaurant, cafe, bar, meeting, practice.... anywhere.
5. Where can I find Helmet Halo? Is it available in retail stores? The Helmet Halo is a brand new product and we will be increasing our retail store presence in the coming months. Stay tuned by signing up for our newsletter.
6. I want to sell Helmet Halo in my dealership or shop. How can I become a wholesaler? Go to our Wholesale page for more information and to contact us. We'd love to talk with you!